Question 1

Q. Do you have a retail location?

Accepted Answer

A. Yes, we do! 📍The address of our workshop is “Room4, 2/F, Technology Park, 18 On Lai Street, Shen Mun, Shatin, New Territories, HK”.📍The sales store has 6 locations in Hong Kong: HK Liquor Store (Wan Chai, Causeway Bay, Tin Hau, The Southside Wong Chuk Hang, and Tsim Sha Tsui).📍The consignment shop is located at La Culture “1/F, Aura on Pennington, 66 Jardine’s Bazaar, Causeway Bay”.

Question 2

Q. How can I place an order?

Accepted Answer

A. You can place an order and make payment directly through our website, or you can click the WhatsApp button below to send us your order. After completing payment, you can choose to pick up your order at our workshop or have it delivered.If you're interested in purchasing the CHULLY handcrafted liqueur chocolate gift box, you can visit the designated HK Liquor Stores or La Culture.

Question 3

Q. What payment methods do you accept?

Accepted Answer

A. For online payment, we accept credit cards (Mastercard / VISA / AE / UnionPay), Apple Pay, Alipay, PayPal, bank transfer and FPS.We accept Google Pay, WeChat Pay, Octopus and cash for offline payment. If you need to use the above payment methods, please contact us and pay at our workshop.

Question 4

Q. How do I arrange for pickup at workshop?

Accepted Answer

A. Please select "Pickup at workshop" during checkout. Once your order is confirmed and the product is ready, you'll receive a notification. Then you can contact us via WhatsApp to make appointment to pick it up at the our workshop.

Question 5

Q. Do you have delivery services?

Accepted Answer

A. Yes! Please select any product in our store, choose the shipping and delivery option during checkout, and WhatsApp us at 2638 8616 for details or arrangements.Free shipping on orders over $600.

Question 6

Q. When will I receive the goods?

Accepted Answer

A. After you have made payment on the website and your order has been confirmed by us, we will notify you via WhatsApp and arrange the delivery process 1 to 3 working days later. Please be patient.If you do not receive our notification, please contact us via WhatsApp 2638 8616 or email tasteme@chullychocolate.com

Question 7

Q: Can I return or exchange the product?

Accepted Answer

A: We are sorry, but we do not accept returns on our products. Please contact us if you have any questions.

Question 8

Q. How long is the Shelf life of Chully Chocolate?

Accepted Answer

A. The shelf life of Chully handcrafted liqueur chocolate is typically 3 months, while the handcrafted liqueur flavour ganache and non-chully ganache enrobed bonbon is 2 weeks (To be refrigerated). *The specific dates will be indicated on the packaging.

Question 9

Q: How to store Chully chocolate?

Accepted Answer

A. To properly preserve Chully handcrafted chocolate and ensure its optimal taste and quality, please following the storage recommendations below:1. Storage Temperature : Please store chocolate in a wine cabinet or a regular household refrigerator (preferably in the vegetable compartment).2. Sealed storage : Please try to store chocolate in a zipping bag to prevent moisture in the air and absorption of other food flavors from affecting its quality.Before enjoying your Chully chocolate, take it out of the refrigerator without opening the packaging. Leave it at room temperature for about 10-30 minutes to allow the chocolate temperature to rise to 18°C and for moisture to condense on the sealed bag before taking it out and enjoying it. This method can minimize the effects of humidity and temperature on the chocolate.Proper storage methods will ensure that you can enjoy the best flavor and taste every time you taste Chully chocolate!

Help 協助

FAQ

Q. Do you have a retail location?

Q. How can I place an order?

Q. What payment methods do you accept?

Q. How do I arrange for pickup at workshop?

Q. Do you have delivery services?

Q. When will I receive the goods?

Q: Can I return or exchange the product?

Q. How long is the Shelf life of Chully Chocolate?

Q: How to store Chully chocolate?

​Help 協助

FAQ

Q. Do you have a retail location?

Q. How can I place an order?

Q. What payment methods do you accept?

Q. How do I arrange for pickup at workshop?

Q. Do you have delivery services?

Q. When will I receive the goods?

Q: Can I return or exchange the product?

Q. How long is the Shelf life of Chully Chocolate?

Q: How to store Chully chocolate?

Help 協助